Another Morrisons customer, Matthew Welch in Northumberland, had his delivery cancelled on Monday morning.
He said the manager he spoke to when he phoned up was “less than helpful.”
Matthew told BBC News: “The manager had said that he needed to wait until the problem was fixed and then he would come back to me, which he did not.”
He added: “I have since discovered that another four people in the village where I live have also had their Christmas deliveries cancelled yesterday as well.”
The BBC spoke to two other people in Northumberland who had deliveries cancelled yesterday.
Morrisons insists these cancellations were separate to the main “systems issues” it had, but would not go into more detail. Nor has it explained what has caused the problems with its systems.
Mr Welch ended up buying his groceries locally.
“I’ll be swapping to another supermarket, but I won’t use Morrisons again for anything,” he said.
Since this story was published, Morrisons has been in contact with Mr Welch with an offer to deliver the order and add points to his card.
Source:
www.bbc.com
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